Delivery and Returns Policy

We will deliver the merchandise in accordance with the delivery option selected by you at check out.

UK Delivery £3.00.
Up to 5 working days. Including Saturday delivery.

Europe Delivery £6.95

DELIVERY TIMES

Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank Holidays) and you will receive an email once your order has been dispatched. If you have any queries or special requirements please contact us at sales@avocadeau.co.uk.

Delivery times and services vary for different countries, please take the following as a guide from the date of dispatch:

UK We dispatch via Royal Mail and UK delivery typically takes 2-3 working days.

ALL OTHER COUNTRIES: We dispatch via Royal Mail. Delivery typically takes 3-10 working days but for some countries it can take up to 21 days. Avocadeau is not able to provide a refund or offer a new delivery until 21 working days from dispatch.

RETURNS


We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

VARIATIONS BETWEEN PRODUCTS


Sometimes you may notice minor changes to products between batches. This is because our products are handmade, and can be caused by seasonal fluctuations in our raw ingredients. Please see these variations as a positive sign of our commitment to using natural ingredients.

THE RIGHT PRODUCTS FOR YOU


If you are unsure which product is the right one for you and would like some help please email our customer services team at sales@avocadeau.co.uk.

 

SENSITIVITY

Essential oils are pure and made up of a number of components, while sensitivities or mild reactions to ingredients are rare, they can occur. Often people are unaware of the exact ingredient which can cause their skin to be sensitive, therefore the source of the irritation can be difficult to determine. Your skin is more sensitive during hormonal fluctuations, pregnancy, menopause, seasonal variation and while taking medication.

We recommend patch-testing all products on your skin, if you are concerned then please choose from one of our discovery sets. Our products are dermatologically tested and approved for sensitive skin.

SENDING A RETURN

Should you wish to cancel your order or return goods that may have arrived damaged, or you are not satisfied with the products, please notify us within 14 working days (beginning with the day following the day of delivery to you).

Step 1: Please email sales@avocadeau.co.uk providing your customer order number, the goods which are being returned and the reasons why.

Step 2: Once you have received confirmation from the Avocadeau Team, you will receive a returns form unique to your order via email. Please return the product(s) and printed returns form to:

Avocadeau Ltd

Returns Department

Thatched Cottage

Radwinter End 

Saffron Walden

Essex 

CB10 2UD


We recommend that your return your items by recorded delivery as we cannot be held responsible for returned goods that do not reach our Returns Department.

Step 3: On receipt of the returned goods we will give you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned immediately. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.

Please note that postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.